By placing an order with Bajrang Machinery, you confirm that you have read, understood, and accepted the following policy:

Returns/Refunds: Our policy lasts 3 days from the arrival date. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

If a customer reports a product defective/broken, she/he will be required to send pictures and make a video at the time of unboxing of whatever defects they’re claiming is wrong with the products to our support service email/WhatsApp. After receiving pictures and videos, our customer support will forward them to the Operations team where they’ll confirm if the customer’s claim is accurate. If a customer is requesting a refund, and it’s been within 3 days of receipt of the order, we will issue a refund. If a customer is requesting a return, we will have a return label sent to that customer. Once confirmed shipped back to us, we will have another product sent out as soon as possible.

Terms and Conditions for Returns: We accept the returns on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. All replacements will only be processed in accordance with the respective manufacturer’s warranty terms (e.g., BOSCH, INGCO). Bajrang Machinery does not provide any warranty or guarantee beyond what is offered by the original manufacturer.

Non-Returnable Items:

  • Consumables (e.g., Drill bits, blades, cutting discs, carbon brushes)
  • Opened tool kits or machinery missing original packaging/parts
  • Spare parts and accessories

Reverse Shipping Terms:

  • If you have ordered multiple items, you can initiate a return/refund for any individual item. You must return the order in its original and proper packaging.
  • To complete your return, we require a receipt or proof of purchase. Please contact our support team at info@bajrangmachinery.in for more information.
  • Please be informed that you may have to pay the return shipping fee depending on the claim.

Refunds (if applicable): Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@bajrangmachinery.in.

Cancel order: You can only cancel your order within 8 hours from purchasing time on the same day. Please be informed that a management, processing, and transaction fee (7% of your total order value or the gateway fees we already beared, whichever is more) may be applied for the cancellation.

  • 100% Refund: If the request is received before the order is dispatched and payment is done via Bank Transfer.
  • 95% Refund: If the request is received before the order is dispatched and payment is done via Payment Gateway (Gateway fees are non-refundable).
  • No Refund: If the request is received after the order is dispatched or if the item is delivered and you no longer need the item although it is working perfectly.